Privacy Policy

Privacy Policy

Privacy Policy – Mkali Holdings Pty Limited

At Mkali Holdings Pty Limited (“we”, “our”, “us”), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website https://mkaliholdings.co.za or interact with us in any way.

  1. Information We Collect

We may collect the following types of information:

1.1. Personal Information You Provide Voluntarily

Name, email address, phone number, and postal address.

Company name and job title (if applicable).

Any details you provide through contact forms, email, or phone calls.

1.2. Automatically Collected Information

IP address, browser type, device type, and operating system.

Pages visited, time spent on our site, and referring website.

Cookies and similar tracking technologies (see Section 7).

1.3. Transaction & Order Data

Product orders, payment details (processed securely through third-party payment gateways), and delivery addresses.

  1. How We Use Your Information

We use your personal information to:

Process and fulfil product orders.

Respond to enquiries and provide customer support.

Send important service updates and transactional communications.

Improve our website, products, and services.

Comply with legal obligations and regulatory requirements.

  1. Sharing Your Information

We will never sell or rent your personal information. We may share your information with:

Trusted service providers (e.g., couriers, IT support, payment processors).

Regulatory authorities when required by law.

Business partners in cases where you request products or services supplied jointly.

  1. Data Security

We implement appropriate technical and organisational measures to protect your data from loss, misuse, and unauthorised access. However, no transmission of data over the internet can be guaranteed 100% secure, so you share your information at your own risk.

  1. Your Rights

Under applicable data protection laws, you have the right to:

Request access to your personal data.

Request corrections to inaccurate data.

Request deletion of your personal data (subject to legal retention requirements).

Object to certain types of processing.

Withdraw consent for marketing communications.

To exercise your rights, contact us at info@mkaliholdings.co.za.

  1. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy or as required by law.

  1. Cookies & Tracking

We use cookies to enhance your experience and analyse site traffic. You can manage or disable cookies through your browser settings, but some features of the site may not function properly without them.

  1. Third-Party Links

Our website may link to third-party websites. We are not responsible for their privacy practices or content.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

  1. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: info@mkaliholdings.co.za

Website: https://mkaliholdings.co.za